BPO Outsourcing Services, Contact Center, B2B and B2C
BPO Outsourcing Services, Contact Center, B2B and B2C
About Us
Azalea BPO Solutions is redefining outsourcing excellence in the industry while focusing on employees with the right attitude and aptitude to provide world class Customer Service . We offer inbound, outbound and back office services with rigorous quality and training practices. Azalea is your preferred partner led by some of the most experienced and qualified individuals in the business.
What we do
- Facilitate our clients with top quality contact center services, 24 hours-a-day to provide the greatest chance of communicating with end customers - B2B and B2C services.
- Provide a dedicated and well trained cadre of Contact Specialists, providing excellent services.
- Meet our clients' customer relations in a professional and consistent manner.
Services
- Inbound
- Outbound
- Back-Office Support
- Multi-Channel Support
Services
Inbound
Multichannel
Outbound
- Customer Services
- Sales
- IT HelpDesk
- Back-Office Support
Outbound
Multichannel
Outbound
- Sales
- Collections
- Customer Service
- Confirmation
Multichannel
Multichannel
Multichannel
- Calls
- Social Media
- Text Messaging
- Chat
Why Azalea
24/7 Customer Support
State-of-the-Art Technology
24/7 Customer Support
Our team of highly trained professionals is available around the clock to assist with any inquiries or issues that may arise. We pride ourselves on delivering exceptional service to all of our customers.
Multilingual Support
State-of-the-Art Technology
24/7 Customer Support
We understand that not everyone speaks the same language. That's why we offer support in a variety of languages, including English and Spanish. No matter where you are in the world, we've got you covered.
State-of-the-Art Technology
State-of-the-Art Technology
State-of-the-Art Technology
We utilize the latest technology to ensure that our call center runs smoothly and efficiently. Our systems are designed to minimize wait times and maximize customer satisfaction. You can count on us to provide top-notch services every time.
Experienced Team
Cost-Effective Services
State-of-the-Art Technology
Our team has years of experience in the call center industry and is committed to providing the best possible service to our customers. We hire only the most qualified individuals and provide ongoing training to ensure that they stay up-to-date on the latest trends and best practices.
Customizable Solutions
Cost-Effective Services
Cost-Effective Services
We understand that every business is unique and has its own set of needs. That's why we offer customizable solutions to meet the specific requirements of each of our clients. Whether you need help with customer support, sales, or technical support, we've got you covered.
Cost-Effective Services
Cost-Effective Services
Cost-Effective Services
We believe that everyone deserves access to high-quality contact center services, regardless of their budget. That's why we offer cost-effective solutions that won't break the bank. We work with businesses of all sizes to provide the best possible service at an affordable price.
Network Infrastructure
Premier Contact Center
Our datacenter is protected by firewall systems configured for high availability. This ensures that our network is protected and secures us from viruses, malware and intrusions. Some features of our facility: Uninterrupted Power Supply, Generator (Back-up Power Supply) , Cooling Redundancy, Elevated Equipment Floors, Hurricane Resistance, 100% Air Conditioning Power.
Compliance & Certification
Our location is equipped with 24/7 security, access control, cameras, and a robust network infrastructure to ensure security and reliability. All work stations have Windows 10 and 24 inch monitors allowing for a productive working environment.
